Terms of service
OVERVIEW
GENERAL TERMS & CONDITIONS FOR GOLDFINCH JEWELLERY LIMITED.
This website is operated by Goldfinch Jewellery Limited. Throughout the site, the terms “we”, “us” and “our” refer to Goldfinch Jewellery Limited. Goldfinch Jewellery Limited offers www.goldfinchjewellery.co, including all information, goods and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Please read these Terms & Conditions carefully, by visiting our site and/or purchasing something from us, you accept and consent to the following terms and conditions, including those additional T&C’s and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, which may be updated at any time - we therefore recommend a regular visit to this page. Your continued use of the website constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
TERMS OF SALE
By placing an order you are offering to purchase a product subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. We must receive the payment in whole. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Our acceptance of your order takes place on the dispatch of our products to you unless we notify you that we do not accept your order, or you have cancelled your order.
By agreeing to these Terms & Conditions, you represent that you are 18 years of age or over. We reserve the right to refuse Service to anyone for any reason at any time. By purchasing any goods from the website you agree and consent to our privacy policy.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
PRODUCTS
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: https://goldfinchjewellery.co/policies/refund-policy
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please review our Refund Policy: https://goldfinchjewellery.co/policies/refund-policy
PRIVACY POLICY
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://goldfinchjewellery.co/policies/privacy-policy
You acknowledge and consent to the terms of our Privacy Policy.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
GOVERNING LAW
These terms and conditions and every transaction will be governed by and interpreted in accordance with the Laws of the United Kingdom.
CONTRACT
No contract will exist between you and Goldfinch Jewellery Limited for the sale of any product until Goldfinch Jewellery Limited has accepted and dispatched your order. Our acceptance of your order brings into existence a legally binding contract between us. Only those aged 18 & over are entitled to enter into these legally binding contracts. We reserve the right to cancel any order without giving reason or notice and will refund you the full amount.
ONLINE ORDER CANCELLATIONS:
If you wish to cancel an order please email us immediately at info@goldfinchjewellery.co. They can be cancelled at any time up until the order is dispatched. If your order has already been dispatched, we will be unable to redirect it therefore please return the parcel for a refund when it is received. Please note that we cannot accept cancellations for bespoke orders or personal orders that include any personalisation e.g. engraving.
Please refer to our Refund Policy
PRICES
The prices payable for goods are shown on the product pages and are correct on the date the customer places the order. They include VAT and are in UK Pounds. Any prices shown in printed material (except for errors/emissions) are correct at time of printing but are subject to change without any prior notice.
Prices for our products are subject to change without notice We reserve the right at any time to modify or discontinue any goods or services without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of goods or services.
ACCURACY OF INFORMATION
While we aim for all information displayed to be accurate and current, from time to time there may be errors- we are human! We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site.
If you require information for insurance purposes, please contact info@goldfinchjewellery.co. Any reliance on the material on this site is at your own risk.
DISCOUNT CODES
We may offer promotional discount codes, which may apply in respect of orders made at Goldfinch Jewellery Limited. These codes may only be used on full-price items and cannot be used in conjunction with any other offer or discounts. We retain the right to withdraw or cancel a discount or promotion at any time. Goldfinch Jewellery Limited reserves the right to remove any offer at any point, without notice.
DELIVERY
The delivery prices for orders are set out in our Delivery & Returns section. All prices are inclusive of VAT. Items will be sent to the delivery address provided at time of order – it is your responsibility to ensure this is correct. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs. Please note that any import duty and taxes incurred for shipping to international countries are the responsibility of the customer.
RETURNS
Goods purchased from Goldfinch Jewellery Limited may be returned within 100 days of purchase providing that the items are unused and in their original condition & packaging. This does not affect your statutory rights. Customised items, e.g. bespoke special orders, engraved orders etc are non-returnable, non-refundable and non-exchangeable.
LATE OR LOST DELIVERIES
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international deliveries) - Royal Mail deems items as “lost” after this amount of time. We advise all items are delivered to home addresses as if an item is delivered to an office, it can sometimes go missing if signed for by a colleague or left in an unknown place.
LIABILITY
If the goods we deliver are incorrect, damaged or the incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery. If you do not receive goods ordered within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be to redeliver, refund or replace any damaged item. We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
LIMITATIONS OF LIABILITY
So far as permitted by law, we exclude any liability for loss or damage of any kind resulting from the use of the site.
FEEDBACK
We love to hear from you, and value your feedback to improve or celebrate what we are doing right! So please get in touch and tell us what you think at info@goldfinchjewellery.co.
We reserve the right to remove any feedback where it contains any abusive, offensive or libelous language.
INTELLECTUAL PROPERTY
The entire content of the website, including all designs, copyright, trademarks and other intellectual property rights, including the use of the name Goldfinch Jewellery Limited is the sole property of Goldfinch Jewellery Limited and its licensors. You are not permitted to publish, distribute, manipulate or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
ACCESS
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We do not guarantee that this site will meet your requirements or will be uninterrupted, timely or error-free, that errors will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any product information or any related website information is inaccurate at any time without prior notice (including after you have submitted your order).
ENTIRE AGREEMENT
These terms and conditions set out the entire agreement between you and Goldfinch Jewellery Limited in respect of the sale, purchase and use of our goods. They replace any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.
CONTACT INFORMATION
Questions about the Terms & Conditions should be sent to us at info@goldfinchjewellery.co.
Our contact information is posted below:
TRADING NAME Goldfinch Jewellery Limited
EMAIL ADDRESS info@goldfinchjewellery.co
BUSINESS ADDRESS 164 Rectory Avenue, Rochford SS4 3TB.
PHONE 07535047619
BUSINESS REGISTRATION NUMBER 15906294
VAT REGISTRATION NUMBER 482394563